Shipping policy

Delivery guide

Shipping policy

Thank you for shopping with VienapaMex. This policy explains what to expect from order processing through delivery.

Effective dateJuly 24, 2026
Processing

Orders are typically prepared within 1-3 business days.

Estimated delivery

Domestic orders usually take 2-7 business days; international orders 5-20 business days.

Tracking

A tracking link is emailed when one becomes available.

Processing time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing can take longer during holidays, launches or periods of high demand.

Shipping times

Typical estimates are:

  • Domestic: 2–7 business days
  • International: 5–20 business days

Delivery estimates are not guarantees and may be affected by the carrier, weather, customs or destination.

Shipping costs

Available methods and costs are calculated during checkout. Free shipping may be offered on eligible orders or destinations.

Order tracking

Tracking information is emailed after the order ships. Carrier scans may take time to appear after the label is created.

Customs and duties

International customers are responsible for customs duties, import taxes, brokerage charges and local fees required by the destination country.

Incorrect addresses

Customers are responsible for accurate shipping information. Contact us immediately if an address is incorrect. Returned or redirected orders may require additional shipping charges.

Lost or delayed packages

If tracking appears stalled or a package seems lost, contact VanickyHazelie39@hotmail.com. We will work with the carrier to investigate, but carrier investigations and replacement eligibility can take time.

Contact

For delivery questions, include your order number when contacting us.