Frequently asked questions.
Quick answers about orders, delivery, payments and returns. If you still need help, our team is one message away.
How long does shipping take?
Orders are usually processed within 1–3 business days. Domestic delivery typically takes 2–7 business days and international delivery 5–20 business days. See our Shipping Policy for details.
Can I cancel my order?
Orders may be canceled before they enter processing or shipment. Contact us as soon as possible; changes cannot be guaranteed once fulfillment begins.
How can I track my order?
A tracking email is sent when your order ships. You can also review our tracking guide.
What payment methods do you accept?
We accept the payment methods displayed during checkout. Availability can vary by location and currency.
Do you offer refunds?
Yes, for eligible items. Review the conditions and return window in our Refund & Returns Policy.
What if my order arrives damaged?
Contact VanickyHazelie39@hotmail.com within 48 hours and include your order number plus photos of the product, packaging and shipping label.
How do I contact customer support?
Email us at VanickyHazelie39@hotmail.com. You can also call 559-550-9095.