Privacy policy

Your information

Privacy policy

At VienapaMex, we respect your privacy and are committed to protecting your personal information.

Effective dateJuly 24, 2026
What we collect

Contact, order, payment-routing, device and shopping information required to operate the store.

Why we use it

To process orders, provide support, prevent fraud and improve the shopping experience.

Your choices

You may request access, correction or deletion where applicable, and withdraw marketing consent.

Information we collect

When you visit our website, place an order or contact us, we may collect:

  • Your name, email address and phone number
  • Billing and shipping addresses
  • Payment information processed securely by our payment providers
  • IP address, browser and device information
  • Order history and storefront interactions

How we use your information

We use personal information to:

  • Process and deliver orders
  • Provide customer support and transactional messages
  • Improve the website and customer experience
  • Detect fraud, abuse and security incidents
  • Send marketing communications only when you opt in
  • Meet legal, accounting and regulatory obligations

Payment security

We do not store complete credit-card details. Payments are securely processed by trusted third-party payment providers under their own privacy and security practices.

Cookies

We use cookies and similar technologies to keep your cart active, remember preferences, analyze traffic and improve your experience. You may disable cookies in your browser, although parts of the storefront may no longer work correctly.

Sharing information

We may share the minimum information required with trusted providers such as payment processors, Shopify, shipping carriers, hosting providers, analytics services and marketing platforms. We do not sell your personal information.

Data retention

We retain customer information only as long as reasonably necessary for order fulfillment, customer support, legal, accounting, fraud-prevention and business purposes.

Your rights

Depending on your location, you may have the right to access your data, correct inaccurate information, request deletion, restrict certain processing or withdraw marketing consent. Contact us to submit a request.

Contact

For privacy questions or requests, contact VienapaMex using the details below.

Privacy requirements vary by location. This template should be reviewed for the laws that apply to your business and customers.